| Project Step |
Results |
Production Support
Drivestream will:
- Manage support tickets
- Analyze and track support issues and defects
- Manage and monitor Service Level Agreements
|
With the engagement you get:
- Timely issue identification and resolution
- Issue resolution report
- Issue and defect metrics
- SLA compliance metrics
|
Maintenance and Enhancement
Support
Drivestream will:
- Analyze new requirements for additional data elements and reports
- Perform impact analysis
- Document design and impacts
- Develop, test, and deploy required modifications
|
With the engagement you get:
- Impact analysis report
- Modified design documents
- Necessary code modifications
- Test case and documented test results
- Updated user manuals
|
Tool Administration
Drivestream provides tool administration services
for following tools:
- Oracle BI
- OBIEE / OBIA
- Hyperion
- OWB / ODI
|
With the engagement you get:
- User and password management
- Repository (project) management
- Tool upgrades
- Repository backup and restore
- Code migration
|
