Our Services » Business Intelligence and Data Warehousing Services » Production Support and Tool Administration
Production Support and Tool Administration
Maintenance and support make the lion’s share of the total cost of ownership of a software application. We provide several service offerings in this space that reduces the cost and maintains a higher quality of support.
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Project Step Results

Production Support
Drivestream will:
  • Manage support tickets
  • Analyze and track support issues and defects
  • Manage and monitor Service Level Agreements

With the engagement you get:
  • Timely issue identification and resolution
  • Issue resolution report
  • Issue and defect metrics
  • SLA compliance metrics

Maintenance and Enhancement Support
Drivestream will:
  • Analyze new requirements for additional data elements and reports
  • Perform impact analysis
  • Document design and impacts
  • Develop, test, and deploy required modifications
With the engagement you get:
  • Impact analysis report
  • Modified design documents
  • Necessary code modifications
  • Test case and documented test results
  • Updated user manuals


Tool Administration
Drivestream provides tool administration services for the    following tools:

  • Oracle BI
    • OBIEE / OBIA
    • Hyperion
    • OWB / ODI
  • IBM Infosphere
    • DataStage
    • QualityStage
  • Ab Initio
    • Co-Operating System
    • EM-E
With the engagement you get:
  • User and password management
  • Repository (project) management
  • Tool upgrades
  • Repository backup and restore
  • Code migration