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Support Service |
Key Benefits
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Help Desk (Off Hours
/ 24x7)
- Live Call Support
- Password Resets
- Process Restarts
- Process Scheduler Restarts
- Application Server Restarts
- Web Server Restarts
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- Streamlined Issue Resolution
- Free-Up core employees for value added work
- Employees not on call for trivial support calls
- Process Scheduler Restarts
- Jumpstart on escalated Issues
- Increased Availability
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PS Patches & Fixes
- Continuous Monitoring and Downloading
- Impact Analysis
- Install/Test/Deploy
- Patches
- Fixes
- Bundles
- Maintenance Packs
- Tax Updates
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- Proactive vs. Reactive
- Sustained Oracle Support (log on cases they will check if you are current)
- Shorter resolution cycle
- Customized and Complete Documentation
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Security Administration
- ID Maintenance
- Terminations
- Permission List Maintenance
- Tree Maintenance
- A Role Maintenance
- SOX Compliance
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- Servicing of Ad-hoc Audit Requests
- Periodic Audit results routed to stake holders
- Identify and Implement Checks and controls in accordance with SOX
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Application Administration
- Database
- Design
- Backups
- Recovery
- Monitoring
- Preventive Maintenance
- Performance Tuning
- PS Application
- Installation
- Environment Management
- Configuration Management / Change Control
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- Periodic Scheduled Maintenance
- Efficient Environment Management
- Corporate wide Outage Communication
- Standardized Configuration /Change Management Processes
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Development Support
- Development / Customization
- Reports
- Interfaces
- Queries
- On-line Objects
- SQRs
- Application Engines
- Component Interfaces
- Performance Tuning
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- Low Cost Solution to Bug Fixes
- Access to task-dedicated talent
- Help ramping up services during peak demand
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Support Packages
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- Production Support
- Security Administration
- Application Administration
- Help Desk
- Error / Bug Fixes
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- Single Point of Control
- Process Oriented Approach
- Preventive Maintenance
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- Complete Support
- Production Support
- Development Support
- PS Patches & Fixes
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- Complete Ownership of your application
- Service Compliance/ Regulatory Requirements
- Assistance with IT Budgeting / Planning
- Assistance in aligning IT initiatives with Corporate Objectives
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