Critical Success Factors

Challenge Mitigation Plan
1 Strategic Alignment
Ground level stakeholders may not be aligned with the main objectives of the initiative resulting in poor participation and ownership.
  • Identifying Key Stakeholders and participants for the success of this initiative.
  • Provide strong and visible executive leadership by communicating and reiterating the key objectives of the program at regular intervals.
2 Data Consolidation
Building consensus between key stake holders from Groups across business units in finalizing common foundational data set like enterprise structures, workforce structures and chart of accounts may result in significant delays.
  • Ensure participation and collaboration between key stakeholders and develop consensus around key business objectives (the big picture).
  • Executive leadership participation to quickly resolve differences and arrive at an agreement.
3 Change Management
Multiple divisions use different systems globally. There could be potential resistance to change, making it challenging to standardize the business processes across the organization and adapting to industry best practices.
  • Strong change management and training strategy tailored to assist with the change impacts.
  • Steering committee leadership setting the tone and directive in support of adoption of best practices.
4 Program / Project Management
Lack of a single source of truth regarding inventory of work, timeline & status will result in significant delays and frustrations.
  • Educate the stakeholders on the business benefits of moving to a cloud based ‘as a service’ application.
  • Setup a change control board that involves key executives and stakeholders to review and approve system changes based on defined set of rules driven by competitive advantage, legal or regulatory needs.
5 User Readiness & Adoption
Lack of user readiness, training and acceptance will result in poor adoption of the system.
  • Conduct a collaborative project planning activity with business community to educate them on their time requirements.
  • Establish stakeholder commitment for project timeline.
  • Allocate right resources with appropriate availability. Backfill temporary resources as needed.
6 User Engagement
Systems and business process consolidations will result in automation and efficiencies. People will realize this and resist participation and information sharing due to fear of job security.
  • Identify high performing key resources and map them to new roles within the organization.
  • Have direct communications regarding their potential roles and tie it to the success of this project.
7 Technical Complexity
Significant challenges with unique system requirements, work contracts/SLAs, timely vendor participation in design and testing will cause delays.
  • Establish early communication with internal system stakeholders and vendors regarding implementation project and timeline.
  • Ensure commitment and participation to achieve agreed timeline.
  • Setup regular touchpoints to discuss progress and address challenges.
8 Data Conversion
Extraction, transformation and loading of data into the cloud application from various ERP systems with different data structures will cause mapping and data quality related conversion challenges.
  • Use data mapping templates from system integrators to identify data related challenges very early in the project and provide enough time for the business and application teams to address data issues.
9 Program / Project Management
Lack of a single source of truth regarding inventory of work, timeline & status will result in significant delays and frustrations.
  • Establish an integrated cloud project management platform as the system of record to maintain project plan, milestones, issues, risks, scope and requirements.
  • Enforce usage by all parties including business stakeholders, third party vendors, Oracle employees, existing application support teams and onsite/offshore implementation experts.
10 User Readiness & Adoption
Lack of user readiness, training and acceptance will result in poor adoption of the system.
  • Develop a detailed training and adoption plan as part of the change management initiative.
  • Reward user participation.